Here are some Frequently Asked Questions (FAQs) about content. If you don't find the answers you need online, please use our Customer Help Center form at http://www.projo.com/registration/cs_form.html to send us a message.

Content

1. What type of content can I find in projo.com that I won't find in The Providence Journal newspaper?
2. What content from The Providence Journal newspaper is not available on projo.com?
3. How can I locate the information I want on projo.com?
4. Who may I contact about reusing content from projo.com?
5. When is projo.com updated?
6. It looks like certain sections of projo.com have not been updated. What's wrong?
7. What if I have other questions or comments about projo.com?


1. What type of content can I find in projo.com that I won't find in the television news broadcasts?

Projo.com's content team constantly updates information and delivers breaking local, national and international news throughout the day. In addition to providing news stories from The Providence Journal newspaper, projo.com also creates and edits stories specifically for the Internet. The site also incorporates interactive features and services such as video and audio, forums, polls, archives, breaking news alerts, and classified offerings.


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2. What content from The Providence Journal newspaper is not available on projo.com?

Due to the sheer volume of content being produced by The Providence Journal on any given day, some content does not make its way onto projo.com. For instance, very short stories with few details may not make it onto the site until additional information is available.


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3. How can I locate the information I want on projo.com?

To locate a story, section or certain information on projo.com, we suggest trying the search box located on the upper right-hand corner of the site. Simply type in keywords for the information you wish to find and the search tool will display matched stories available on projo.com.

If the search function does not locate what you are looking for, please use our site map (http://www.projo.com/sitemap/) to help you locate the sections available on our site.

If you continue to have trouble locating the information, please contact our help center (http://www.projo.com/registration/cs_form.html).


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4. Who may I contact about reusing content from projo.com?

The content or anything appearing on projo.com is intended for personal use of projo.com visitors only. Individuals may interact with or download an article or item of the content for personal, non-commercial entertainment or information use, provided you do not remove any trademark, copyright, or other notices contained in the content. However, it is not permissible to reproduce, sell, publish, distribute, modify, display, re-post or otherwise use any portion of the content in any way or for any other purpose. Requests regarding use of the content for any purpose other than personal, non-commercial use should be directed to our Help Center (http://www.projo.com/registration/cs_form.html) so a representative can get in contact with you via e-mail.


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5. When is projo.com updated?

Our Web site is updated continuously through the day and night with new information, breaking local, national and international news. In addition, our staff creates and edits news stories specifically for the Internet day and night - offering you the latest news and information available.


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6. It looks like certain sections of projo.com have not been updated. What's wrong?

Our Web site's news and information is continuously updated throughout the day and night. Sometimes browsers "cache" the site for faster downloads, resulting in some users receiving an older version of our site or a page. We suggest clicking on the "refresh" button to display the most recent version of our site. If the "refresh" button does not work, go to your browser tool bar and pull down the "Tools" menu and go to "Internet Options". Then, on the "General" page, under "Temporary Internet files" click "Delete Files." This should allow you to see the most up-to-date version of our Web site. If you continue to have problems, please contact our help center.


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7. What if I have other questions or comments about projo.com?

We welcome your feedback and would be happy to answer any questions about projo.com. Please feel free to contact us directly through our Help Center Feedback Form (http://www.projo.com/registration/cs_form.html). Our customer service staff is available to answer your questions or help you with a problem during business hours Monday through Friday.


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