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Technology-related Frequently Asked Questions
1. Whom do I contact if I am having problems with viewing projo.com?
Please complete our online Customer Care Center form and someone will get back to you via e-mail with an answer as promptly as possible.
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2. How do I make a page on projo.com my Home Page?
It depends on what browser you are using but generally speaking the process is very much the same.
In IE, on the toolbar at the top of the page:
Tools > Internet Options > General > Homepage
In FireFox, on the toolbar at the top of the page:
Tools > Options > Main > Startup
In Netscape:
1. Open the page that you want to use as your home page.
2. From the Edit menu, choose Preferences.
3. Click the Navigator category.
4. Click Use Current Page to select the current page as your home page.
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3. I'm having trouble reading your site. Graphics don't seem to work like they should and the type doesn't display in a completely readable form. What's wrong?
We have done our best to make this site work with most standard browsers. But some browser programs have significant differences. There are even big variations in versions of popular programs. This site is optimized for Netscape Navigator 6.0 or higher and Internet Explorer 5.0 or higher. You can view most of our site with earlier versions of these and other browsers, but we recommend upgrading your browser to one of these two. All upgrades are available free of charge from Netscape and Microsoft. Just follow the directions you find on their sites.
If you did not find the answer to all of your technical questions, contact us by filling out our online Customer Service Feedback Form, and a representative will get back to you via e-mail.
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4. Do you provide streaming video on our site?
At projo.com, we deliver video content and specific video news stories from a variety of sources. To find streaming video clips, look for a video link and the description of the video clip’s content.
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5. How do I watch streaming video online?
Video is available on projo.com in both Windows Media and Real Player formats. Generally, we use Real Player for some of our archive content. For live feeds broadcast online and more recent news clips, we use Windows Media Player. Windows Media Player is a program provided by Windows and is available for free.
To access this free software, please go to:
http://www.microsoft.com/windows/windowsmedia/players.aspx.
This link should take you directly to the Windows Media Player download page. Then, simply click on the download link and follow their directions.
Windows Media Player is also available for Mac users. Simply use the same link to access the Media Player site, click on the download link and select the appropriate link (matching your Mac version) to download the software by following their directions.
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If you need further technical assistance, please contact our Customer Care Center. A representative will be in contact with you via e-mail and offer assistance or an answer as promptly as possible.
