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Newspaper Frequently Asked Questions
1. How can I order Home Delivery or Mail Delivery of The Providence Journal?
Contact the Subscriber Services Department at 401.277.7600 to start home delivery of the newspaper. Or call toll free at 1.888.697.7656, in our local market area, only. Office hours are Monday-Friday from 6:00 a.m. to 4:00 p.m. and Weekends from 8:00 a.m. to 11:00 a.m. We are closed on holidays.
To order online at any time, visit our Subscriber Services page, at: http://projo.com/myprojo
You may also
us. We may not be able to transact your request for up to 48 hours. To help us serve you faster, please include your name, delivery address and telephone number (including area code) in your e-mail. We do not respond to all emails.
Home Delivery
Mail Subscription
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2. How do I report a delivery problem?
If you have delivery questions or comments, please contact our Subscriber Services Department by phone at 401.277.7600 between the hours of 6 and 11 a.m., Monday through Friday, and between the hours of 8 and 11 a.m. on weekends to report any missed deliveries or wet or damaged papers delivered. (We are closed on holidays.)
Please report all delivery problems as quickly as possible so we may give them prompt attention. We will gladly credit your account. You may also
us with any questions or comments about newspaper delivery.
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3. Can I pay for my Providence Journal subscription online?
This service is not available. Please call Customer Service for all payment options and information.
For details on what services are available online and other methods of contacting The Journal's Subscriber Services department, please go to:
http://www.projo.com/myprojo
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4. How do I suspend delivery of The Providence Journal?
You may
us to transact stops and restarts on your subscription.
Or you may click here and use our online form for stopping and restarting your paper.
You may also use our automated subscription management system to stop your paper. Simply call 401.277.7600, or call toll-free at 1.888.697.7656 (in our local market area, only) select option number 2 then select option number 1 to temporarily stop your subscription.
We may not respond to all emails. We may not be able to transact your request for up to 48 hours. To help us serve you faster, please include your name, delivery address and telephone number (including area code) in your e-mail.
If your request requires prompt attention, we suggest you call Subscriber Services Department at one of the following numbers:
Local dialing area: 401.277.7600, or call toll-free at 1.888.697.7656, in our local market area, only.
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5. Can I search and locate articles on the Internet? If so, how far back do the online archives go?
Our paid online archives service at http://pqasb.pqarchiver.com/projo/search includes the text of Providence Journal newspaper articles of local interest, written primarily by staff writers, dating as far back to January 1983. Articles are usually available within 72 hours after publication.
You may search the archives for free; there is a fee for retrieval of articles.
For details on its services and the information available, go to: http://pqasb.pqarchiver.com/projo/search.
You may also find some articles and photos that appeared in The Providence Journal on projo.com, The Journal's Web site, and by using a Web search engine.
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6. How can I obtain photos that appeared in The Providence Journal?
Some of the photos that appeared in the newspaper are available on our Web site, projo.com. You may download photos from projo.com for your personal use at no charge.
To download, place your cursor on the selected photo. Right click with your mouse; choose the save image option from the mouse menu, then save the image to the desired location on your computer.
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7. Can I purchase back issues of print editions of The Providence Journal?
Back issues of the newspaper are not available for purchase. However, you may order prints of select pages from The Providence Journal, dating to its inception in 1829, via our paid online archive service.
For details, go to: http://pqasb.pqarchiver.com/projo/search and click on Page Prints.
Select Providence Journal stories and photos can be found for free online at www.projo.com.
Most Rhode Island Public Libraries carry past issues of the newspaper on microfilm. The main branch of the Providence Public Library has all issues of The Journal on microfilm since its inception. Call 401.455.8005 or go online to http://www.provlib.org/resources/ask/ for more information.
You may want to consider a Weekend (Saturday and Sunday) or 7-day subscription of The Providence Journal. To order a subscription, call 401.277.7600 or order online at www.projo.com/myprojo.
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8. What is the general mailing address and phone number for The Providence Journal?
Regular mail may be sent to individuals and/or departments, at the following address:
The Providence Journal
75 Fountain St.
Providence, RI 02902
Telephone connecting to all departments: 401.277.7000
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9. How can I contact a specific department or employee of The Providence Journal?
You may call our general number, at 401.277.7000, to be connected to all departments or employees.
Telephone numbers, addresses and e-mail addresses to Journal and projo.com departments, and directions to our main building at 75 Fountain St. are available at:
http://www.projo.com/aboutus/contact.htm
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10. How can I place an engagement or wedding announcement in the paper?
You may find printable versions of the forms on our Web site, projo.com, for you to fill out and mail back to us.
Engagement Form (NOTE: Engagement notices are paid advertisements.)
Wedding Form
To view and print the forms, you'll need to download a free copy of Adobe Acrobat Reader
Mail the forms to the department as directed, at: The Providence Journal, 75 Fountain St., Providence, RI 02902.
For more information on Engagement listings, please call the Journal's Classified Advertising Department: 401.277.7700.
For more information on Wedding announcements, please call the Journal's Features Department: 401.277.7261.
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11. Where do you have the wedding and engagement news on projo.com?
Weddings announcements can be found at http://www.projo.com/weddings.
Engagements listings can be found at http://www.projo.com/celebrations.
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12. Where can I find the weekly listing of local real-estate transactions on projo.com?
The real-estate transactions are collected by an outside agency, The Warren Group, and are available for the past four months at:
http://www.projo.com/cgi-bin/include.pl/projohomes/real_estate_transactions/real_estate_transactions.htm.
Past transactions are available through projo.com's archive service, for a fee, at: http://pqasb.pqarchiver.com/projo/search.html
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13. How can I submit a press release to The Providence Journal?
Various Providence Journal departments may handle submissions differently. For contact information for Journal departments:
http://www.projo.com/aboutus/contact.htm
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14. How can I submit an event listing to The Providence Journal?
For information on how to submit listings to The Providence Journal and to projo.com, go to our online calendar of events:
http://www.projothebeat.com
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15. Can I schedule a tour of the Providence Journal facilities?
We’re sorry, but tours are not available.
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16. How can I submit a letter to the editor?
We welcome letters to the editor of The Providence Journal. Each must carry the writer's printed name, signature, address and daytime phone number. We strongly favor letters of 250 words or fewer, typed and double-spaced.
Please do not fax letters. Also, except in extraordinary circumstances, we cannot consider for publication columns exceeding 900 words.
When citing an article in the Journal, please give its headline, date and page. We reserve the right to edit submissions for space and clarity.
We regret that the large number of submissions means that we must limit the number we publish and cannot acknowledge their receipt. Writers will be contacted, however, if we have substantive questions.
Send submissions by
or by regular mail to: Letters to the Editor, The Providence Journal, 75 Fountain St., Providence, RI 02902
We reserve the right to use, re-use and permit third-party use of any material submitted to us.
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17. May I reprint an article or photograph from The Providence Journal?
For permission to re-use Providence Journal material in non-online forms, write Barbara J. Nauman, Vice President, Circulation, The Providence Journal, 75 Fountain St., Providence, RI 02902, or
. Please note that such permission is limited to Providence Journal content and does not apply to content provided by other sources. Such permission would have to be granted directly by those sources.
You may print or download content from projo.com, The Providence Journal’s Web site, for your personal, non-commercial use only. You may not republish our content online, although you may link to it.
