If you can't find the answers you are seeking here, please submit your question, comment or problem to our Customer Care Center and we'll be sure to get back to you as soon as possible.

General Frequently Asked Questions

• I've forgotten or lost my password. What do I do?
• Will another Web site be able to steal my password?
• What is a cookie? And, why does projo.com use cookies?
• Will I receive unsolicited email if I accept your cookies?
• What information will you be tracking along with my cookie?
• How do I activate the "cookies" setting on my computer's browser?
• Can I send a press release via email?
• How do I apply for a job or internship with projo.com or The Providence Journal?
• What if I have other questions or comments about projo.com?

Registration Frequently Asked Questions

• Why does projo.com require registration?
• Are you going to sell or share my personal information?
• What are you doing to protect my privacy?
• Will I receive unsolicited email if I register on your site?
• How can I remove myself from your database?
• What if children try to register on your site?
• What happens if someone is not truthful in the registration process?
• How can I change my account information?
• How do I subscribe or unsubscribe from a newsletter or from other products?
• How long are you going to be keeping registration information?
• Will my email address or name appear anywhere on your site?
• How secure is this registration process? Will anyone be able to steal my email or contact information?
• If you are customizing your content to me, does this mean that I don't get to see some of your site?
• I requested a new password, but it was never sent to me.
• I am a registered user, so why am I being asked to register again?
• How do I get a question answered that is not in the FAQ's?

Content Frequently Asked Questions

• What type of content can I find in projo.com that I won't find in The Providence Journal?
• What content from the The Providence Journal is not available on projo.com?
• How can I locate the information I want on projo.com?
• May I copy and post an article from projo.com on my Web site?
• May I reprint an article from projo.com in a non-online form?
• Are obituaries available on projo.com?
• Does projo.com offer stock updates or stock quotes?
• How do I get the latest sports scores?
• Where do I find information about dining, movies, music, nightlife, events and other entertainment listings?
• When is projo.com updated?
• It looks like certain sections of projo.com have not been updated. What's wrong?
• I saw a photo in the newspaper that I couldn't find online. How can I get a copy?
• How do I submit an obituary for publication? What about death notices?
• I saw a photo online that I would like to download. Can I purchase the photo I found on projo.com?
• I often bookmark stories I find on projo.com, but when I go back to the story a week later, I get a "file not found" error or a different story. What's wrong?
• I posted a message on the bulletin board, but it has not shown up yet? Why?
• I uploaded a photo to one of projo.com’s interactive photo galleries, but it has not shown up yet. Why?
• I uploaded a music clip to projo.com's music site but it has not shown up yet. Why?
• I uploaded a piece of art to projo.com’s art gallery, but it has not shown up yet. Why?
• What if I have other questions or comments about projo.com?

Advertising Frequently Asked Questions

• Where can I find information about advertising in The Providence Journal and projo.com?
• What type of advertising does The Providence Journal and projo.com offer?
• Do ads that appear in the paper also appear on projo.com?
• Can The Providence Journal create my print or online ad?
• When are classified ads placed on projo.com and how long do they remain online?
• Can I search for a classified ad in the Archives?
• Can I place a classified ad via the Web site? If not, how do I place a classified ad?
• What if I purchased a classified ad and can't find it online?

Technology-related Frequently Asked Questions

• Whom do I contact if I am having problems with viewing projo.com?
• How do I make a page on projo.com my Home Page?
• I'm having trouble reading your site. Graphics don't seem to work like they should and the type doesn't display in a completely readable form. What's wrong?
• Do you provide streaming video on our site?
• How do I watch streaming video online?
• Further assistance

Email Newsletter Frequently Asked Questions

• How can I subscribe or unsubscribe from a newsletters offered on projo.com?
• I have a new email address and would like to begin receiving my newsletters at this new email address. How do I do that?
• My email browser doesn’t support graphically rich email, like "HTML" email. I can’t receive documents with photos, video or audio clips. Can you send me the newsletters in text-only format?
• I accidentally deleted this week’s newsletter from my inbox before I had a chance to read it. Could you please resend it to me?

Bulletin Boards Frequently Asked Questions

The projo.com bulletin boards have built-in frequently asked questions, which can be found at: http://www.projo.com/wwwthreads/faq_english.pl?Cat=

Weather Frequently Asked Questions

• How do I subscribe to daily forecasts and breaking weather alerts emails?
• How do I unsubscribe or change my preferences regarding the daily or breaking weather alerts?
• How do I download the weather desktop application?
• How do I remove the desktop application from my desktop?
• Through what devices can I receive breaking weather alerts and forecast information?
• Is there any consumer fee associated with the desktop application or weather alert emails?

Newspaper Frequently Asked Questions

• How can I order Home Delivery or Mail Delivery of The Providence Journal?
• How do I report a delivery problem?
• Can I pay for my Providence Journal subscription online?
• How do I suspend delivery of The Providence Journal?
• Can I search and locate articles on the Internet? If so, how far back do the online archives go?
• How can I obtain photos that appeared in The Providence Journal?
• Can I purchase back issues of print editions of The Providence Journal?
• What is the general mailing address and phone number for The Providence Journal?
• How can I contact a specific department or employee of The Providence Journal?
• How can I place an engagement or wedding announcement in the paper?
• Where do you have the wedding and engagement news on projo.com?
• Where can I find the weekly listing of local real-estate transactions on projo.com?
• How can I submit a press release to The Providence Journal?
• How can I submit an event listing to The Providence Journal?
• Can I schedule a tour of The Providence Journal facilities?
• How can I submit a letter to the editor?
• May I reprint an article or photograph from The Providence Journal?