Help Center

Technology-related Frequently Asked Questions

1. Whom do I contact if I am having problems with viewing projo.com?

Please complete our online Customer Care Center form, and a representative will get back to you via e-mail with an answer as promptly as possible.

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2. How do I make a page on projo.com my Start Page?

If you use Internet Explorer as your Web browser, the "Make This Your Home Page" link at the bottom of individual projo.com pages offers a quick, easy means for setting up that particular page as your start page. So, if you choose the Make This Your Home Page link from projo.com’s home page, that will become the Web page you see first when you launch your Web browser.

If you use Netscape, do the following:

1. Open the page that you want to use as your home page.
2. From the Edit menu, choose Preferences.
3. Click the Navigator category.
4. Click Use Current Page to select the current page as your home page.

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3. I subscribe to America Online. My Web browser doesn't seem to show some parts of your site. What's the best way to view your Web site?

The best solution is to download the latest version of AOL's software (Version 7.0 as we write this) by going to keyword: upgrade. The upgrade is free and versions are available for Windows and Macintosh. The latest version should make your entire Internet surfing sessions more enjoyable due to new features and upgrades in AOL's software.

Also note that AOL "caches", or copies, our site into its main computers as a way to speed the viewing time of pages for its members, so you may not necessarily be viewing the most current news on our site.  Check AOL’s online help services for more information.

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4. I'm having trouble reading your site. Graphics don't seem to work like they should. And the type doesn't display in a completely readable form. What's wrong?

We have done our best to make this site work with most standard browsers. But some browser programs have significant differences. There are even big variations in versions of popular programs. This site is optimized for Netscape Navigator 4.0 or higher and Internet Explorer 4.0 or higher. You can view most of our site with earlier versions of these and other browsers, but we recommend upgrading your browser to one of these two. All upgrades are available free of charge from Netscape and Microsoft. Just follow the directions you find on their sites.

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5. Do you provide streaming video on our site?

At projo.com,  we deliver video content and specific video news stories from a variety of sources. To find streaming video clips, look for a video link and the description of the video clip’s content.

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6. How do I watch streaming video online?

Video is available on our sites in both Windows Media and Real Player formats. Generally, we use Real Player for some of our archive content. For live feeds broadcast online and more recent news clips, we use Windows Media Player. Windows Media Player is a program provided by Windows and is available for free.

To access this free software, please go to http://www.microsoft.com/windows/windowsmedia/players.aspx. This link should take you directly to the Windows Media Player download page. Look for the text link that says "Download Windows Media Player 9 Series" - when we checked last, it was at the top of the page under the headline “Get the Latest!”. From there, you simply click on the download link and follow their directions.

Windows Media Player is also available for Mac users. Simply use the same link to access the Media Player site. In the middle of the page, near the top, you will see the headline “For Third Party Platforms” – select the appropriate link (matching your Mac version) and download the software by following their directions.

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7. Why are some of the Web cam or radar images out of date on projo.com?

Projo.com offers its own Web cam view of Providence via its Web cam page. At times, either the program or hardware  that keeps the camera running continuously may shut down. Please us and we will restart the camera as soon as staff are available to do so.

Some  users may also be receiving an older copy of the Web cam pages.  We suggest clicking on the "refresh" or "reload"  button to display the most recent version of our site.  If the "refresh" button does not work, go to your browser’s help menu and look for the instructions on how to clear the "cache" or temporary storage area, on your hard drive. Once those steps are performed, you should  see the most up-to-date version of our Web site.  If you continue to have problems, please contact our Customer Care Center.

Projo.com also offers a collection of Web cam and radar views that are being produced by other Web sites. We have no control over their operation, but if we alerted to the fact they do not seem to be working, we will check to see if our links to those sites are still valid.

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8.  Further assistance

If you need further technical assistance, please contact our Customer Care Center.   A representative will be in contact with you via e-mail and offer assistance or an answer as promptly as possible.

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