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Help Center |
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2006 EPpy Winner -- Best multimedia Providence, R.I., Partly cloudy 73° |
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Help Center | The Providence Journal: (401)277-7000
FAQs: Advertising | Bulletin boards | Content | Cookies | E-mail newsletters | General | Newspaper | Registration | Technology | Weather
Registration Frequently Asked Questions 1. Why does projo.com now require registration to access certain sections of the site? When you complete projo.com's simple one-time registration, you receive instant access to all areas of our site without needing to register again. Plus you gain access to our many news subscription services, interactive features and new products. At the same time, your registration helps us better understand you, our customer. Like other Web publishers, we're collecting information from visitors in order to deliver targeted editorial and advertising content that would be of interest to you. By knowing just a little bit about you, we can begin building our site so that it's more informative and tailored to your interests. In addition, we can better define our customer-base making our site an attractive advertising option for advertisers. projo.com is dedicated to providing you with a highly interactive and personalized experience while also protecting your information. We share aggregated information such as the percentage of women vs. men that visit our site, the most popular hobby among our visitors, how many visitors are of the age 40 - 50 years old, and so on. For further details about our privacy guidelines, please see our Privacy Policy. We respect your privacy and will safeguard your personal information. Thank you for your inquiry and your help in making our site a better place to visit. Back to top of Registration FAQs A "cookie" is a small piece of information that a Web site can store in a designated file on your computer. It can be used, among other things, to identify you when you log in to a Web site. When you visit a site, that site can access only the information which it stored in your cookie - not information put in your cookie by other sites. projo.com is one of many sites that use cookies. The cookie helps us determine, for example, whether you are already registered with us for e-mail newsletters or our My-Cast weather product. Back to top of Registration FAQs 3. Why does projo.com use cookies? Cookies help identify you and your access privileges on our site. When you sign on to projo.com, we set a cookie that tells us who you are. Every time you go to a page on projo.com we look at this cookie to see if you are allowed to visit the link you just clicked, e.g., if you have registered for our My-Cast weather product. If you choose the option to "Save Your Password," we use a cookie to allow you to log in to projo.com automatically without entering your subscriber password each visit. This "permanent" cookie will remain on your hard disk indefinitely, until you click the "Sign Out" link on our home page, or delete your cookie file. If you refuse to accept our cookies, we have no way of knowing whether you are a registered user; consequently, you must accept cookies to enter certain areas of our site, or else you will need to continue to reregister to enter secured areas. We never give out information to others about individual usage of our site. For more information, please read our privacy policy. Back to top of Registration FAQs 4. How do I make sure my browser isn't rejecting cookies? You can activate the cookie functionality of your computer by checking the cookie file on your hard disk. For Windows machines using Netscape, look for a "cookies.txt" file. Internet Explorer stores cookies in a folder called "Cookies". On the Macintosh, look in the System Folder under "Preferences"; in the Netscape Navigator folder, its called "MagicCookie". Back to top of Registration FAQs 5. Will I receive unsolicited e-mail if I accept your cookies? No. Acceptance of cookies on our Web site does not result in your receiving any additional e-mail from us or from our advertisers. When you registered, you chose whether to receive promotional e-mail from projo.com or from our advertisers. To check or update this choice, please click on Modify My Account. Back to top of Registration FAQs 6. What information will you be tracking along with my cookie? projo.com, like many other Web publishers, tracks the activities of visitors to their sites. This activity is tracked for many reasons – such as monitoring ease of use of a site and tracking popularity of particular sections. projo.com uses this information to determine which pages are more valuable to you and to our advertisers. Your account information combined with your activity on our site will provide additional information that allows us to create a more interesting and enjoyable site. This will also allow us to continue to make projo.com an attractive advertising medium for our advertisers. Back to top of Registration FAQs 7. How do I activate the "cookies" setting on my computer's browser? If you are using Microsoft Internet Explorer:
If you are using Netscape Navigator:
Back to top of Registration FAQs 8. Are you going to sell or share my personal information? We share aggregated information about our visitors, (such as the percentage of women vs. men that visit our site, the most popular hobby among our visitors, how many visitors are of the age 40 - 50 years old, and so on) with advertisers so that they may better target their advertising on our sites. By sharing aggregate information, we can better define our customer-base making our site an attractive advertising option for advertisers. Back to top of Registration FAQs 9. What are you doing with my registration information? To access certain sections and features, projo.com asks that visitors complete a simple, one-time registration. The collected information helps us better understand you, our customer. Like other Web publishers, we're collecting information from visitors in order to deliver targeted editorial and advertising content that would be of interest to you. By knowing just a little bit about you, we can begin building our site so that it's more informative and tailored to your interests. In addition, we can better define our customer-base making our site an attractive advertising option for advertisers. projo.com is dedicated to providing you with a highly interactive and personalized experience, while at the same time protecting your information. We appreciate your visits, and will safeguard your personal information. Back to top of Registration FAQs 10. What are you doing to protect my privacy? projo.com is committed to respecting the privacy rights of our visitors. We realize you are trusting us with personal information, and to protect your information, we have adopted a set of strict regulations and guidelines – our privacy policy. We share aggregated information such as the percentage of women vs. men that visit our site, the most popular hobby among our visitors, how many visitors are of the age 40 - 50 years old, and so on with our advertisers so that they can better target their advertising messages. In addition, no outside parties have the ability to steal your information from our system. It is safely stored behind a secure system that is inaccessible to outside parties. For further details about our privacy guidelines, please see our Privacy Policy. We respect your privacy and will safeguard your personal information. Back to top of Registration FAQs 11. Will I receive unsolicited e-mail if I register on your site? If you have opted to receive special offers and exclusive promotional material, will you be sent customized information via e-mail. If you would like to be included to receive e-mail announcements about exclusive discounts and special offers from projo.com or our advertisers, please go to http://www.projo.com/myspecialsdirect/ and click on "Contact Options". If you're currently receiving special promotional e-mail, and would like to discontinue that service, simply update your choice, by going to http://www.projo.com/myspecialsdirect/ and un-click on the promotional e-mail box under "Contact Options" or "Modify My Subscriptions". You may cancel delivery at any time. Back to top of Registration FAQs 12. How can I remove myself from your database? When you register on projo.com you will have access privileges to all areas of our site, and will not need to reregister again. At the same time, registration information helps us design a Web site that is more useful and informative for you, our customer. Projo.com is committed to respecting the privacy rights of visitors to our Web site. To completely delete your profile registration, please enter the following address in your browser: http://www.projo.com/myspecialsdirect/ Next, sign-in by using your e-mail address and password, then select the "Delete My Account" link to completely delete your account information. Please be aware that by deleting your account, you will remove all information about you from our active database. When you return to our Web site or if you wish to subscribe to an interactive feature such as an e-mail newsletter, you will be asked to register again. Back to top of Registration FAQs 13. What if children try to register on your site? In order to be compliant with the Children's Online Privacy Protection Act (COPPA), projo.com does not gather or store information from anyone 13 years old or younger. The moment we identify that someone is 13 or younger, we stop them in the registration process and offer them other options for accessing the information or service they are requesting. We also immediately discard any personal information gathered from the child. For more details regarding our compliance with COPPA, please see our Privacy Policy. Back to top of Registration FAQs 14. What happens if someone is not truthful in the registration process? Your answers help us to tailor advertising and editorial content that will be of most interest to you. The information that you provide us on the registration form is our primary means of tailoring content. False or misleading information will result in a Web site that is not as interesting to you. Back to top of Registration FAQs 15. Why are you registering me when very few other news sites require registration? Like many other Web publishers, we collect information from visitors in order to deliver targeted editorial or advertising content that would be of interest to you. By learning a little bit about you, we are able to offer you a more interesting and personally-relevant Web site experience. In addition, by better understanding our customer-base, we can make our site an attractive advertising option for advertisers. Projo.com is dedicated to providing you with a highly interactive and personalized experience, while at the same time protecting your information. We appreciate your visits, and will safeguard your personal information. Back to top of Registration FAQs 16. How does this change the way I use projo.com? What changes will I expect to see? By learning a little bit more about you, we hope to be able to offer you a more interesting, and personally-relevant Web site experience. As we know more about you, our customer, we will strive to make the editorial content and advertising messages on projo.com more tailored to your interests and make your visits more enjoyable and informative. Plus, you'll gain access to our many new subscription services, interactive features, and new products that all require registration. Back to top of Registration FAQs 17. Why is some information required on the registration form, and some information optional? We respect your privacy and realize that there may be information that you would rather not share with anyone. Knowing that, we are safeguarding your personal information and respecting your privacy. We are asking for information needed to build a site that is more personally-relevant to you, and tailored to your interests. And, we are asking for information that is valuable to our advertisers. By capturing information about our customer-base, we give our advertisers a better understanding of who is viewing their advertising. Back to top of Registration FAQs 18. How are you going to use this information? We plan to use your information in two ways. First, we want to tailor the news, information and advertising to you based on your profile, your interests and needs. By offering you a more personally- relevant Web site experience, we hope you will continue to find our Web site of value. Second, we want to meet the needs of our advertisers so that they will find our sites an effective advertising vehicle. By capturing information about our customers, we give our advertisers a better understanding of who is viewing their advertising. Back to top of Registration FAQs To change your address, please enter the following address in your browser: http://signin.projo.com. Next, sign-in by using your e-mail address and password, then select the "Modify My Account" link. From there you will be presented your account listing, please make any necessary changes to this page and submit. Your new address will be saved in your account information. Back to top of Registration FAQs 20. How can I change my account information? To change your account information, please enter the following address in
your browser: Next, sign-in by using your e-mail address and password, then select the "Modify My Account" link. From there you will be presented your account listing, please make any necessary changes to this page and submit. Your new information will be saved in your account information. Back to top of Registration FAQs 21. How do I unsubscribe to a newsletter or other products? If you're currently receiving special promotional e-mail, and would like to discontinue that service, simply update your choice, by going to http://www.projo.com/myspecialsdirect/. Under the "Contact Options" and "Modify My Subscriptions" links, you may un-check the promotional e-mail box options. You may cancel delivery at any time. Back to top of Registration FAQs 22. How long are you going to be keeping this information? projo.com plans to keep this information as long as you are an active customer of the site. If you do not return to the site for 12 months, we will remove your account information from our active database. Back to top of Registration FAQs 23. Will you be using my name or e-mail address to solicit anyone else? We will use your name or e-mail address to offer another person a special offer or promotion ONLY if you give us permission to do so. From time to time, projo.com runs promotions where we invite you to tell your friends about projo.com. These promotions are strictly voluntary. You are never required to participate. And, your participation does not affect access to our Web site or your newsletter subscriptions. Back to top of Registration FAQs 24. Will my e-mail address or name appear anywhere on your site? Not without your permission or unless it is part of a legitimate news story. Back to top of Registration FAQs 25. How secure is this registration process? Will anyone be able to steal my e-mail or contact information? Our Web site registration process is very protected. We take extraordinary steps to ensure that our Web site is protected from "hacking" or other illegal activity. Your registration account is included in that protection. Projo.com is a legally protected product of Belo Corporation and we will use all the measures at our disposal to protect our product and our customers. Back to top of Registration FAQs 26. If you are customizing your content to me, does this mean that I don't get to see some of your site? No. Registration ensures that you will have access to all sections of our Web site. Customizing content means that we make easily available to you the kind of content and advertising that would be of interest to you. Back to top of Registration FAQs 27. How do I get a question answered that is not in the FAQ's? We welcome your feedback and would be happy to answer any questions about projo.com. Please contact us directly through our Customer Care Center. Our customer service staff is available to answer your questions or help you with a problem during business hours Monday through Friday. We'll get back to you with an answer as expediently as possible. Back to top of Registration FAQs 28. I requested a new password, but it was never sent to me. When you use the “forgot password?” feature, our system automatically generates a new, random password for you and sends it to the e-mail address you specified. Because this is an automated process, some e-mail providers view this as spam or junk mail. Some of the email providers we know classify these emails as spam or junk include: Earthlink/Mindspring, ChoiceMail, certain AOL accounts, and individual companies; but there are many others. If you requested a password and did not receive it, please check your ‘spam’ or ‘junk’ folders for an email from helpcenter@belointeractive.com . The subject line is ‘Your new password.’ If you do not find an email from us, please contact our customer service center at helpcenter@belointeractive.com, as the email may have been automatically deleted. Back to top of Registration FAQs 29. I am a registered user, so why am I being asked to register again? One reason you may be asked to register again is that the cookies we use to recognize registered users may have been deleted or may have expired. You do not need to go through the entire registration process; you only need to sign-in again. To sign-in, look for the shadowed box with the title “Already a member?” located on the right hand side of the registration form. Enter your username and password, click on ‘Go’ and you will automatically be taken back to the original page you were reading. You now have access to the entire site. For more information on cookies, please click here. Back to top of Registration FAQs 
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