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Newspaper-related
Frequently Asked Questions
1. How can I order delivery of The
Providence Journal?
Contact the Subscriber Services Department at 1-401-277-7600 to start home
or mail delivery of the newspaper, report delivery problems and stop or start
delivery during vacation. For our home
delivery areas outside RI call toll free at 1-888-697-7656
You may also take advantage of our special online subscription offer and
receive a 30 percent savings on home delivery. For details, go to:
http://www.projo.com/myprojo/
You may also
us to transact your
subscription needs, such as: Starting or stopping a home delivery subscription,
ordering The Providence Journal papers
by mail, and reporting service problems.
Because we may receive your e-mail at
any time, even after regular office hours, we assure you that we will respond
to it within 24 hours. However, we may not be able to transact your request for
up to 48 hours. To help us serve you faster,
please include your name, delivery address and telephone number (including area code) in your e-mail.
2. How do I report a delivery problem?
If you have home delivery questions or comments, please contact our
Subscriber Services Department by phone at 1-401-277-7600 between the hours of
6 and 9 a.m., Monday through Friday and holidays, and between the hours of 6
and 11 a.m. on weekends to report any missed deliveries or wet or damaged
papers delivered.
Please report all delivery problems as quickly as possible so we may given them
prompt attention. We will gladly credit your account. You may also
us with any
questions or comments about newspaper delivery.
3. Can I pay for my Providence
Journal subscription online?
You may perform certain subscription
services online, incuding starting a new subscription and ordering vacation
stops.
For details on what services are available online and other methods of
contacting The Journal's Subscriber Services department, please go to:
http://www.projo.com/myprojo
4. What if I didn't receive my
newspaper?
If there is a problem with your newspaper delivery, please contact The
Providence Journal Co. customer service at 401-277-7600
or for our home delivery area outside RI - 1-888-697-7656
Subscriber Service Office Hours are:
Monday-Friday 6 a.m. to 5 p.m.
Weekends 6 a.m. to 11 a.m.
Holidays 6 a.m. to 9 a.m.
We will gladly credit your account or, if possible, arrange for a new
delivery. (Please report all delivery problems as quickly as possible so we may
give them prompt attention.). Or you can contact The Providence Journal Co.
customer service via
.
5. How do I suspend delivery of
(newspaper), or notify the circulation department about missed papers?
You may
to transact your subscription needs, such as: Stopping a home delivery subscription
and reporting service problems.
Because we may receive your e-mail at any time, even after regular office hours,
we assure you that we will respond to it within 24 hours. However, we may not
be able to transact your request for up to 48 hours. To help us
serve you faster, please include your name, delivery address and telephone number
(including area code) in your e-mail.
If your request requires prompt attention, may we suggest you call
Subscriber Services at one of the following numbers:
Local dialing area: 277-7600
Toll free: 1-888-MY PROJO (1-888-697-7656), if you are outside of RI within our
delivery area.
Delivery by mail: (401) 277-7508 (collect calls accepted)
7. Can I search and locate back
issues of The Providence Journal on the Internet? If so, how far back do the
online archives go?
Archives.projo.com includes the text of newspaper articles from
the Providence Journal -- written by Journal staff writers only -- dating as
far back to January 1983. Articles written by Providence Journal staff and other
selected articles are usually available within 72 hours after publication.
You may search the archives for free; there is a fee for retrieval of
articles. For details on its services
and the information available, go to: http://archives.projo.com
8. Can I purchase or download photos that
appeared in The Providence Journal?
Photos that appear on projo.com may be downloaded for personal use only.
To request reprints of Providence Journal staff photos that
appeared in The Providence Journal , call (401) 277-7007 for information on
how to order and fees. Note: As of Jan. 1, 2008, this service is temporarily unavailable.
9. Can I purchase back issue print editions
of The Providence Journal?
Back issues of The Providence Journal are available for purchase
from the past 60 days. To order, please call: Back Issues Department, 401-277-7010.
Note: All back issues are subject to availability.
10. What is the general mailing
address and phone number for The Providence Journal Co.?
Regular mail may be sent to individuals and/or departments, at the following
address:
The Providence Journal
75 Fountain St.
Providence, RI 02902
Telephone connecting to all departments: (401) 277-7000
11. How can I contact a specific
department or employee of The Providence Journal?
Telephone numbers, addresses and
e-mail addresses to Journal and projo.com departments are
available at:
http://www.projo.com/cgi-bin/include.pl/aboutus/contact.htm
12. How can I place an engagement or
wedding announcement in the paper?
Sorry, but we do not yet have an online submission form. However,
we do have printable versions for you to fill out and mail back to us:
Engagements form (NOTE: Engagements listings are paid advertisements.)
Weddings form
To view and print the forms,
you'll need to download a free
copy of Adobe Acrobat Reader first.
Mail
the forms to The Providence Journal, 75 Fountain St., Providence, RI 02902. For
more information on Engagements listings, please call the Journal's Classifieds Department: (401) 277-7700. For more information on Weddings announcements, please call the Journal's Features Department: (401) 277-7261.
13. Where do you have the wedding and
engagement news on projo.com?
Weddings announcements can be found at http://www.projo.com/weddings.
Engagements listings can be found at http://www.projo.com/celebrations.
14. Where can I find the weekly listing of local real-estate transactions on
projo.com?
The real-estate transactions are
collected by an outside agency, and are available through its Web site, at:
http://rers.thewarrengroup.com/sor/start_search.asp
Projo.com carries a link to the transactions on its own real estate page, at:
http://www.projo.com/realestate/
Past transactions are available through projo.com's archive service, for a fee,
at: http://archives.projo.com
15. How can I submit a press release to The Providence Journal?
Various Providence Journal departments may handle such submissions
differently. For contact information for Journal news departments, go here:
http://www.projo.com/cgi-bin/include.pl/aboutus/contact.htm. For your reference, we also offer a downloadable and printable Guide to Requesting News Coverage in pdf format.
Note: Unless requested by projo.com, please do not resubmit
your release to projo.com. Most such information published in The Journal will
also be re-published on projo.com.
16. How can I submit an event listing
to The Providence Journal?
For information on how to submit listings to the Features department
of The Journal, go here:
http://www.projo.com/calendar
For information on submitting
listings to the seven suburban news sections of The Journal, check the contact
information on the Web pages for each region, which are available from:
http://www.projo.com/regional/
Most such information published in
The Journal will also be re-published
on projo.com.
Certain areas of projo.com, such as the
theater and recreation pages, are also equipped to gather such information.
17. Can I schedule a tour of Providence Journal facilities?
As of November 2001, tours are not available of The Providence
Journal newspaper facility.
18. How can I find out about The Providence Journal's Newspapers in
Education program?
The Providence Journal's Newspaper in Education program is designed to help
teachers integrate The Providence Journal into their classroom lessons. You may
contact the program's adminstrator at 401-277-8139, or find out more about its
offerings as well as online resource help at: http://www.projo.com/nie/
19. How can I submit a letter to the editor?
We welcome letters to the editor of The Providence Journal. Each must
carry the writer's printed name, signature, address and daytime phone number.
We strongly favor letters of 250 words or fewer, typed and double-spaced.
Please do not fax letters. Also, except in extraordinary circumstances, we
cannot consider for publication columns exceeding 900 words.
When citing an article in the
Journal, please give its headline, date and page. We reserve the right to edit
submissions for space and clarity.
We regret that the large number of
submissions means that we must limit the number we publish and cannot
acknowledge their receipt. Writers will be contacted, however, if we have
substantive questions.
Send submissions by
or by regular mail to: Letters to the Editor, The
Providence Journal, 75 Fountain St., Providence, RI 02902
We reserve the right to use, re-use
and permit third-party use of any material submitted to us.
20. May I reprint an article or photograph from The Providence Journal?
For questions about and permission to re-use Providence Journal material in non-online forms, write Pat Welker, managing editor/administration, The Providence Journal, 75 Fountain St., Providence, RI 02902, or
her. Please be sure to include a street mailing address in your e-mail for a return reply.
Please note that such permission is limited to Providence Journal content and does not apply to content provided by other sources. Such permission would have to be granted directly by those sources.
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