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E-mail Newsletter Frequently Asked Questions
1. How do I subscribe to a paid subscription or free newsletter
offered on projo.com?
Our automated registration process makes subscribing to a
newsletter quick and easy!
Please go to the following address to subscribe: http://www.projo.com/newsletters.
From there, either sign-in if you are already a registered
user, or complete the simple, one-time registration form and "submit". You will then be presented with the
newsletter registration form. Select
the newsletters you wish to subscribe to by clicking on the boxes and
"submit". You will receive the next
edition of the newsletters that you subscribed to.
If you requested to receive a paid subscription newsletter,
you will be automatically linked to a payment screen where you can provide
appropriate credit card information. Your credit card will be billed for the
full amount of the specific subscription.
2. How can I subscribe or unsubscribe from a
newsletters offered on projo.com?
Please go to the following address to subscribe or
unsubscribe to one of our many free or paid subscription newsletters: http://www.projo.com/newsletters.
Sign in by entering your e-mail address and password. If you do not remember your password, follow
the "forget your password" directions and a new password will be immediately
e-mailed to you. Using your new password,
you can then log in.
If you have not registered with us before, you will be
asked to complete the simple one-time registration form.
From there you will be presented with the newsletter
subscription form. The newsletters you
are currently subscribed to will have checkmarks next to them. Simply uncheck the box of the newsletters
you wish to unsubscribe to, or check those newsletters you would wish to
receive. Next, click on "submit
update", and your new subscriptions will begin, or be cancelled.
Note: if you receive
unwanted e-mail newsletter from projo.com, and you use Microsoft Internet
Explorer 4.0x, there is one more possibility.
Microsoft Internet Explorer 4.0x includes a setting that checks Web
sites and sends you e-mail notifiers.
If you would like to discontinue receiving these e-mails, go to
"Favorites", "Manage Subscriptions", and delete the subscription to projo.com.
3. Why
do some newsletters that I used to receive for free now require a subscription
fee?
We appreciate what it means to be a hard-core sports
enthusiast. We’ve been working to develop a more dynamic newsletter service
that’s packed with additional coverage and features that have not been
previously included. The minimal
subscription fee allows us to off-set the many costs associated with creating
these newsletters while allowing us to continue to provide you the quality
products that you have come to expect and deserve.
4. I have a new e-mail address, and would like
to update my profile. I would like to
also begin receiving my newsletters at this new e-mail address.
We have recently automated our process to make it quick and
easy for you to modify your profile – such as changing your e-mail address.
Please go to the following address to change your e-mail
address:
http://www.projo.com/newsletters
First choose "Change E-mail". Then, enter your old e-mail address, password, and new e-mail
address. Click on "submit", and your
new address will be entered. If you do
not remember your password, follow the directions and it will be immediately
e-mailed to you. You can then log in
and change your e-mail address.
5. My e-mail browser doesn’t support graphically rich e-mail,
like "HTML" e-mail. I can’t receive
documents with photos, video or audio clips.
Can you send me the newsletters in text-only format?
If your e-mail program does not allow you to view HTML
e-mail, you can go to www.yahoo.com or www.hotmail.com and get a free e-mail
account that does support graphically enhanced e-mail. You can then have your newsletters sent to
that new e-mail address.
First, go to the following address to change your e-mail
address:
http://www.projo.com/newsletters
Next choose "Change E-mail". Then enter your old e-mail address, password, and new e-mail
address. Click on "submit", and your
new address will be entered. If you do
not remember your password, follow the directions and it will be immediately
e-mailed to you. You can then log in
and change your e-mail address.
6. I accidentally deleted this week’s newsletter from my inbox
before I had a chance to read it. Could
you please resend it to me?
Due to the high volume of e-mail passing through our mail
servers hourly, it is not possible for us to resubmit a newsletter. You might find the newsletter in your
"deleted items" or "trash can" or "recycle bin" folders.
7. I am an AOL user, and I can’t read any of
the newsletters I signed up for at projo.com.
Can you help me?
Versions 4.0 and 5.0 of the AOL mail program don't fully
support "HTML" e-mail nor does AOL allow you to read "HTML" e-mail from the
Web. In order to read our newsletters
in the proper format, it is necessary for you to upgrade to AOL’s new, fully
HTML-compatible version 6.0. This
upgrade is free from AOL, and only takes a few minutes to complete. To upgrade to version 6.0, go to http://www.aol.com
and enter the keyword "Upgrade."
8. I use AOL, and I haven’t been receiving any
of the newsletters I signed up for at projo.com. Can you help me?
All of projo.com’s
newsletters are graphically-enhanced.
If you have AOL’s "Mail Controls" set on your AOL account to block any
e-mail containing graphics, our newsletters will not come through to your
in-box. To deactivate this filter, go
to the keyword "Mail Controls" on AOL and follow the simple instructions. Once this filter is removed from your AOL
e-mail account, you should start receiving the newsletters in your in-box.
9. I am an AOL user, and I want to know why
there are all these extra spaces in your newsletter?
When you go to the Web to read one of our HTML-formatted
newsletters and click to open the message, AOL puts that message through a
filter to insert HTML line breaks at the end of the every line of code in the
message. The HTML will still download
correctly, but the resulting newsletter has an abundance of blank space breaking
up the layout. Unfortunately, we cannot
prevent this from happening unless you upgrade to the latest AOL version 6.0,
which is completely HTML compatible.
This upgrade is free from AOL, and only takes a few minutes to
complete. To upgrade to version 6.0, go
to http://www.aol.com
and enter the keyword "Upgrade."
10. I am a CompuServe user, and I can’t read
any of the newsletters I signed up for at projo.com. Can you help me?
Only CompuServe 6.0, the latest version, is compatible
with HTML e-mail. In order to read our
newsletters in the proper HTML format, it is necessary for you to upgrade to
CompuServe’s new, fully HTML-compatible version 6.0. To upgrade to version 6.0,
go to http://www.compuserve.com
and click on "Download 6.0" from the bottom of the page. It’s free and only takes a few minutes to
complete.
11. I use Eudora as my e-mail program. Is it compatible with projo.com’s
newsletters?
Eudora 5.0 and later are completely compatible with our HTML
newsletters, but earlier versions of Eudora are not HTML compatible. If you have an older version of Eudora and
don’t wish to upgrade to an HTML compatible version at this time, you could also
go to http://www.yahoo.com
or http://www.hotmail.com
and sign-up for a free Web-based e-mail account. Both Yahoo! and Hotmail will allow you to receive the newsletters
and read them from your Internet service without any difficulty.
12. Novell’s GroupWise is my e-mail program,
and all I receive is a blank e-mail with an attachment. How can I read your newsletter?
If you receive an envelope icon attached to the blank
e-mail, you can read the newsletter by "dragging and dropping" the envelope
icon onto your desktop, renaming the file with an ".html" extension, and
opening the renamed file with a browser.
13. I use Novell’s GroupWise, and all I receive
from you is a blank e-mail – no text, no graphics, no attachment. What happened to the newsletter?
If you subscribed to the newsletter at a work address, and
your employer does not allow Internet access employees, you won’t be able to
receive our newsletter. All our
newsletters are formatted in HTML, and you must have Internet access to receive
them via e-mail. We suggest acquiring
Internet access at another location, like home or school.
14. I am a Lotus Notes user, and I can’t read
any of the newsletters I signed up for at projo.com. Can you help me?
Lotus Notes 4.0 users can read our "HTML" e-mail
newsletters in two easy steps. Instead
of clicking on the "Newsletter Icon" and hitting the "Launch" option on the
menu, click on the "View" option. By
hitting "View" you will be able to read the newsletters. Lotus Notes version 5.0 is able to handle
all types of e-mail.
If you have an older version of LotusNotes and don’t wish to
upgrade to an HTML compatible version at this time, you could also go to http://www.yahoo.com
or http://www.hotmail.com
and sign-up for a free Web-based e-mail account. Both Yahoo! and Hotmail will allow you to receive the newsletters
and read them from your Internet service without any difficulty.
15. Hotmail is my e-mail service and I don’t seem to be
receiving any of the newsletters I subscribed to. Can you help me?
Hotmail often treats our newsletters as bulk mail (or spam
mail). Hotmail offers an Inbox
Protector which automatically filters out any bulk mail or spam mail to all
intended recipients. In order to
receive your newsletters, you will need to set a filter and direct your
newsletters to your inbox or folder of choice.
Here's how:
- Select
"Options" from the top nav bar of the Hotmail mail page.
- Under
"Mail Handling" click "Inbox Protector"
- Scroll down to "Safe List" and enter
"projo.com" in the "Type in a single address or domain" box. (NOTE: this method only works for
newsletters offered by projo.com; for newsletters offered by other Belo
sites, the user will need to insert that domain name instead of
projo.com.)
- Click
the "Add" button to include e-mail from projo.com in your Safe List.
- Click "OK" to accept this change to your
Hotmail account.
16. Yahoo! is my e-mail browser and I don’t seem to be receiving
any of the newsletters I subscribed to.
Can you help me?
Yahoo! often treats our newsletters as bulk mail (or spam
mail). Yahoo! automatically filters
out any bulk mail or spam mail to all intended recipients. In order to receive your newsletters, you
will need to set a filter and direct your newsletters to your inbox or folder
of choice. Here's how:
- Click
"Options" on the left side of the Yahoo! e-mail page.
- Under
"Mail Management" click "Filters"
- Click
"Create"
- Set the first line to read: "From header
contains the phrase projo.com".
Be sure to leave the "Match Case" box unchecked. (NOTE: this
method only works for newsletters offered by projo.com; for newsletters
offered by other Belo sites, the user will need to insert that domain name
instead of projo.com.)
- At the "Deliver to:" line, choose
the folder you would like to newsletters to be delivered to. You can choose "Inbox" or, if you
would like to have the newsletters automatically delivered to another folder,
select that folder from the list. Or
choose "New Folder" and create one now.
- Click "Save" when you are finished.
- The next
screen will confirm your filter settings.
It should read something like:
If "From" contains "projo.com" then deliver to "Inbox".
17. I use Microsoft Outlook. Will I be able to read the newsletters from
projo.com?
If you use Outlook 98 or Outlook 2000, you will be able to
read our newsletters in their HTML format.
However, neither Outlook 97 nor Outlook Express is compatible with
HTML-formatted e-mail. If you have an
older version of Outlook or Outlook Express and don’t wish to upgrade to an
HTML compatible version at this time, you could also go to http://www.yahoo.com
or http://www.hotmail.com
and sign-up for a free Web-based e-mail account. Both Yahoo! and Hotmail will allow you to receive the newsletters
and read them from your Internet service without any difficulty.
18. I use a Mac computer, and your newsletters
appear as just a bunch of garbled computer code on my screen. Is there a compatibility problem with your
newsletters and the Mac format?
All our newsletters are completely compatible with both
the Mac and PC formats. The problem is
with the html-compatibility of your e-mail program. Please find your e-mail program in our FAQ’s for the solution.
19. My e-mail program doesn’t support
graphically enhanced e-mail like "HTML" e-mail. I can’t receive documents with photos, video or audio clips. Can you send me the newsletters in a
text-only format?
We only offer our newsletters in HTML format. If your e-mail program does not allow you to
view HTML e-mail, you can go to http://www.yahoo.com or http://www.hotmail.com
and sign-up for a free e-mail account that does support graphically enhanced
e-mail. You can then have your
newsletters sent to that new e-mail address.
To update the e-mail address in your registered account, please do the
following:
- Go to http://signin.projo.com
- Sign-in using your old e-mail address and password.
- Your account information will appear in the registration form. Update the e-mail address field with your
new address and "submit."
-
Your account has been updated and you will start receiving
your newsletters at this new email address with the next scheduled mailing.
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