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General Frequently
Asked Questions
1. I've forgotten or lost my password. What do I do?
Please do not re-register. You may access your projo.com password by logging-on to the
following address and completing these few simple steps:
1. First, go to: http://signin.projo.com/
2. Enter your e-mail address.
3. Click on the "Forgot My Password" link.
We will immediately e-mail a new password to you. If you don't like the
password we have e-mailed to you, you may then select the "Change My
Password" link (located on the same sign-in page) to update your password
to one that you prefer.
NOTE: If you've forgotten your bulletin board password, please go to http://www.projo.com/cgi-bin/wwwthreads/login.pl?Cat= to reset it. Type in your user name, and click the 'I forgot my password' button.
Please also note that the bulletin board and the site registration passwords are stored in different databases (we are working to fix this problem). If you have registered for the bulletin boards, but not registered for access to articles, newsletters and other site features, your bulletin board password will not get you access to other areas of the site. You will have to register at http://signin.projo.com too.
2. Will another Web site be able to
steal my password?
No outside parties, including other Web sites, have the ability to steal
your password. It is safely stored behind a secure system that is inaccessible
to outside parties.
If you should forget your password, we will e-mail a password to the current
e-mail address listed within your registered account.
3. Is there a fee to use this Web site?
No. Projo.com is free of charge for all users from all locations.
Certain optional products and services may have a fee attached or require you
to register and log on for that service, but use of the Web site is free.
4. What is a cookie?
A "cookie" is a small piece of information that a
Web site can store in a designated file on your computer. It can be used, among
other things, to identify you when you log in to a Web site. When you visit
a site, that site can access only the information which it stored in your cookie
-- not information put in your cookie by other sites. Projo.com is one of many
sites that use cookies.
5. Why does projo.com use cookies?
Cookies help identify you and your access privileges on our
site. When you sign on to projo.com, we set a cookie that tells us who you are.
Every time you go to a page on projo.com we look at this cookie to see if you
are allowed to visit the link you just clicked. If you choose the option to
"Save Your Password," we use a cookie to allow you to log in to projo.com
automatically without entering your subscriber password each visit. This "permanent"
cookie will remain on your hard disk indefinitely, until you click the "Sign
Out" link on our home page, or delete your cookie file. If you refuse to
accept our cookies, we have no way of knowing whether you are a registered user;
consequently, you must accept cookies to enter certain areas of our site, or
else you will need to continue to re-register to enter secured areas. We never
give out information to others about individual usage of our site. For more
information, please read our privacy policy.
6. Will I receive unsolicited e-mail
if I accept your cookies?
No. Acceptance of cookies on our Web site does not result in
your receiving any additional e-mail from us or from our advertisers. When you
registered, you chose whether to receive promotional e-mail from projo.com or
from our advertisers.
7. What information will you be
tracking along with my cookie?
Projo.com, like many other Web publishers, tracks the activities of visitors
to their sites. This activity is tracked for many reasons – such as monitoring
ease of use of a site and tracking popularity of particular sections. projo.com
uses this information to determine which pages are more valuable to you and to
our advertisers. Your account information combined with your activity on our
site will provide additional information that allows us to create a more
interesting and enjoyable site. This will also allow us to continue to make
projo.com an attractive advertising medium for our advertisers.
8. How do I activate the
"cookies" setting on my computer's browser?
If
you are using Microsoft Internet Explorer:
1. Open
your browser (IE) and select the "Tools" pull-down menu.
2. Select
"Internet Options" from the bottom of the box.
3. Click
on the "Security" tab and then the "Custom Level" button.
4. You
will be presented with a list of various options. Please scroll to the section marked "Cookies".
5. In
the "Cookies" section, there are two different types of cookies. (1)
Allows "cookies" that are stored on your computer & (2) Allows per-session "cookies" (not stored on
your computer).
A. Here you can check
the buttons marked "Enable".
B. If you
want to be prompted each time, you can click on the "prompt" button. You may find this option tiresome if you use
the Internet often.
6. Press
"OK" until you return to your browser.
If
you are using Netscape Navigator:
1. Open
your browser (Navigator) and select the "Edit" pull-down menu.
2. Select
"Preferences" then click "Advanced".
3. At
the bottom of the box, in the section marked "Cookies", click "Accept all
Cookies".
4. Press
"OK" to be returned to your browser.
9. Can I send a press release via e-mail?
The handling of press releases varies by department. Please
see the list of projo.com and Providence Journal contacts for information on
phone and fax numbers, and e-mail addresses at: http://www.projo.com/cgi-bin/include.pl/aboutus/contact.htm
Note: Projo.com prefers not to receive press releases
directly by fax or e-mail, unless it has requested your agency send such information.
10. How do I apply for a job or internship with
projo.com or The Providence Journal?
Job openings at projo.com, The
Providence Journal and throughout its parent company, Belo, are listed online
at: http://www.belo.com/car.html
You may also try calling The Providence Journal’s Human Resources Department at
(401) 277-7500 during normal business hours on weekdays.
11. What if I have other questions or comments
about projo.com?
We welcome your feedback and would be happy to answer any questions about
projo.com.
First, we suggest you check to see
whether your question is among the FAQs we have answered on this list.
You may also contact us directly through our Customer
Care Center. Our customer service staff is available to answer your questions
or help you with a problem during business hours Monday through Friday. We'll
get back to you with an answer as promptly as possible.
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